Virtual Assistant and Customer Support Specialist with 8+ years of experience keeping guests, customers, and operations calm, informed, and taken care of, day or night.
"I do not just complete tasks. I help businesses save time, improve customer satisfaction, and create seamless experiences for customers and guests. I take ownership of my work, communicate proactively, and treat every business as if it were my own."
I am a Virtual Assistant and Customer Support Specialist with a BS in Business Administration, majoring in Marketing Management. Over the past 8+ years I have supported US based teams and guests across customer service, dispute resolution, social media management, and short term rental operations.
I also independently manage my own short term rental property, listed on Airbnb, Booking.com, and Agoda, so I understand guest experience and scheduling logistics firsthand, not just in theory. Whatever the platform or time zone, my goal is the same: make the person on the other end feel heard, informed, and genuinely taken care of.
Handling billing disputes, cancellations, shipping issues, and subscription concerns with patience and clear, empathetic communication.
Managing guest communication, reviews, and scheduling across Airbnb, Booking.com, and Agoda, keeping every stay running smoothly.
Keeping subscription and e-commerce operations running smoothly behind the scenes, from orders to accounts.
Administrative and social support that keeps a business organized and consistently present online.
Supported customers of a US based pet subscription box company, resolving billing disputes, cancellations, shipping issues, and subscription errors using Zendesk, Shopify, Ordergroove, and Stripe.
Manage a property listed across Airbnb, Booking.com, and Agoda, handling guest communication, bookings, reviews, and on the ground coordination.
Managed content planning, scheduling, and engagement for brand social channels using Facebook Business, Instagram, Canva, and CapCut.
I am currently open to new remote opportunities in customer support, virtual assistance, and guest or property operations. Available immediately, full scheduling flexibility.